30 days / 2 years
We accept returns up to 30 days after delivery. All Bottles are covered against manufacturing defects for a period of 2 years after purchase.

Please note: We require a proof of purchase for any returns requested.

Contact us

If for any reason you change your mind after placing your order please contact us here.


As long as the Bottle(s) has not been used, we will issue a full refund once the item has been received by us at our warehouse. Please note that the cost of return will need to be covered by the customer, as we do not offer free returns.

Please note that we do not offer returns on any personalised Bottles.

Bottles cannot be held responsible for any returns that are lost in the post, and we strongly recommend using a signed for service when posting returns to us.

Please ensure that all returns reach us in a saleable condition. For example, please do not affix any stickers to the packaging.


The buyer will be responsible for paying the return postage fee in the case that they cancel an order and it has already passed the point at which it can be cancelled.

Arrived damaged?

If any Bottles products are damaged in transit, then we will replace them free of charge.

Please do not send any damaged products back to us, but use this form to contact us.